Privacy Policy

Introduction

At TickStock LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our stock alerting platform. Our service provides stock price notifications and does not constitute financial advice.

Information We Collect

We collect information that you provide directly to us, such as when you create an account, subscribe to our service, or create stock alerts. This may include:

  • Email address
  • Password (securely hashed and stored)
  • Mobile phone number (for SMS alerts, if enabled)
  • Alert preferences and assets you choose to monitor
  • Usage data and platform interactions

We also automatically collect certain technical information when you use our service, including IP address, browser type, device information, and use cookies and similar technologies as described in our Cookies section below.

Cookies and Similar Technologies

We use cookies and similar technologies to provide and improve our service.

Essential Cookies

We use authentication cookies to:

  • Keep you logged in during your session
  • Provide secure access to your account and alert preferences
  • Enable core platform functionality
  • Remember your preferences and settings

These cookies are necessary for our service to function properly and cannot be disabled while using the platform.

Analytics and Performance Cookies

We may use cookies to analyze how users interact with our platform, measure performance, and improve our services.

Advertising Cookies

We may use cookies to deliver relevant advertisements and measure advertising effectiveness. These cookies may be set by us or our advertising partners.

Cookie Management

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality and may prevent you from accessing certain features. We will seek your consent before using non-essential cookies where required by law.

Legal Basis for Processing

We process your personal information based on:

  • Your consent (for SMS notifications and marketing communications)
  • Contractual necessity (to provide our alerting service)
  • Legitimate business interests (to improve and secure our platform)

How We Use Your Information

We use your information to:

  • Provide and maintain our stock alerting service
  • Process and deliver your alert notifications
  • Send SMS text messages for price alerts (with your consent)
  • Improve and optimize our platform performance
  • Ensure platform security and prevent fraud
  • Communicate important service updates

Information Sharing

We do not sell your personal information. We may share your information only in these limited circumstances:

  • With service providers who help us operate our platform (email/SMS delivery, hosting, analytics)
  • When required by law or legal process
  • To protect our rights or safety, or that of our users
  • In connection with a business transfer or acquisition

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Data portability (where applicable)

To exercise these rights, contact us at help@tickstock.com.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and security purposes for up to 7 years.

SMS Communications and Opt-Out

If you enable SMS notifications, you consent to receive text messages about your price alerts. You can opt out anytime by:

  • Replying "STOP" to any SMS message
  • Updating preferences in your account settings
  • Contacting us directly at help@tickstock.com

Standard message and data rates may apply. Message frequency depends on your alert settings and market activity.

Data Security

We implement industry-standard security measures including encryption, secure data storage, and access controls to protect your information from unauthorized access, alteration, or disclosure.

International Data Transfers

Your information may be processed and stored in the United States. If you're located outside the US, we ensure appropriate safeguards are in place for international data transfers.

Children's Privacy

Our service is not intended for users under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of material changes via email or platform notification at least 30 days before they take effect.

Contact Us

For privacy-related questions or to exercise your rights, contact us at:

  • Email: help@tickstock.com

Last updated: June 8, 2025